Last Updated: August 1, 2018
This Privacy Policy describes how ecnook.com collect, use and share information about you and the choices that are available to you with respect to our handling of your data. This policy applies to information we collect when you interact with us online (e.g., through our website or other online products and services) or offline (e.g., when you visit our booth at conferences or interact with customer support) or otherwise interact with us as described below. Our online and offline services and interactions with you are collectively referred to as “Services” in this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the choices available to you.
Information We Collect Directly From You We collect information you provide directly to us. For example, we collect information when you use our websites; provide product reviews; shop in our stores; call us on the phone; create an online account; sign up to receive our emails; request a catalog; participate in a sweepstakes, contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; apply for a job; or otherwise communicate with us.
The types of information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
Information About Your Use of Our Services We collect information about your use of our Services, such as the products you purchase or express interest in.
Information We Collect Automatically We automatically collect certain information about you when you access or use our Services, including:
Information We Collect From Our Partners and Other Sources We may obtain information about you from other sources and combine that with information we collect about you. For example, we collect information from the local postal services’ national change of address databases to verify and update mailing addresses. In addition, if you are a United States customer and apply for a EcNook.com Credit Card, we obtain limited information about you from the partners that manage our private label credit card program. If you interact with us on social media, we will also collect information about those interactions.
We may use information about you for various purposes, including to:
SHARING OF INFORMATION
We may share information about you as follows:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.
We do not, in providing the Services, knowingly collect personal information from children. If you have reason to believe that a child has provided personal data to us via the Services, please contact us, and we will endeavor to delete that information from our databases. contact@ecnook.com
Managing or Deleting Your Online ecnook.com Account You may update, correct or delete your online account information at any time by logging into your account and navigating to the “My Account” page or by contacting us as indicated in the Contact Us section below. You can also contact us if you wish to deactivate your online account. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Opting Out of Promotional Communications You can opt out of receiving promotional communications from us at any time by doing the following:
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations. COOKIES Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. For more information, please see the COOKIE POLICY.
Data Transfers and Privacy Shield ecnook.com has operations in the U.S. and other countries. As such, we or our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the "Contact Us" section below.
If you have any questions about this Privacy Policy and you reside: please contact us at: 13492 North Highway 183 Suite 120 #435 Austin, Texas 78750 USA info@ecnook.com